How We Can Help
How to Contact 2jet Support
2jet's support team is available around the clock, seven days a week, including during PSL season and major international cricket tournaments. Our agents are trained in both English and Urdu and have specific knowledge of the Pakistani payment methods — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank — so they understand the exact issues our players in Karachi, Lahore, Faisalabad, Islamabad, and across Pakistan face.
For the fastest resolution, use live chat directly from the 2jet platform after logging in. For non-urgent account questions, email queries are responded to within 24 hours. For responsible gaming requests — including self-exclusion, deposit limit reductions, or account cooling-off — please use live chat to ensure these are actioned within the required timeframe. Our responsible gaming requests are always treated as the highest priority.
For formal complaints, submit your query in writing with your 2jet username, a clear description of the issue, and the resolution you are seeking. 2jet acknowledges all formal complaints within two business days and aims to resolve within fourteen business days. Full complaint and dispute resolution details are published in the Terms and Conditions.